Privacy Policy & Terms of Use

Lumin Medical, LLC (hereinafter referred to as “LM”) takes the privacy of information you provide us seriously. Please read the following policy to understand how we will treat your personal information when you use our site. Our postal address is 7441 S. 27th Street, Suite 201 Franklin, WI 53132; our email address is info@patienttrak.net and our office number is 1.888.766.2862.
What Information do we collect?
Our clients hire us to survey patients regarding their experience with providers and locations, which when completed may be used by our clients to improve their services. Depending on the consent form your provider offers, the survey results may or may not be anonymous; please contact your provider for a copy of the consent form you signed.

We may invite you to leave additional feedback on 3rd party review sites. Lumin Medical, LLC is not affiliated with these sites, and any feedback left on these sites will be governed by the privacy policy with those sites.

We may also collect general data about the computer that you are connecting from, such as IP address, browser type, and so forth, and the movement of visitors through our site, but this process does not use any personally identifiable information. We use this information to improve website structure and content.
Cookies
Cookies are small amounts of information that are sent from a web server to your browser and stored on your computer’s hard drive and contain information as to the internet sites that you have visited. We may use cookies to store and sometimes track information about you and to personalize your contact with us. Most web browsers automatically accept cookies, but you can usually change your browser to prevent this occurrence, although you may not be able to access some parts of our site without them.
How do we use the collected Information?
We do not sell, trade, or rent to others aside from our clients the information that we obtain from you on this site.

We may share statistical information with other organizations as part of our marketing. These statistics will not include any personal identifying information. We collect this information by monitoring traffic on the site and by using anonymous data. We can then construct a specific interest group, which assists us in improving and marketing our site.

We may disclose information in special cases when we have reason to believe that disclosing this information is as follows:
  • Reasonably necessary to comply with the law.
  • To enforce or apply our terms of business.
  • To protect our rights and those of our users and clients.
Security
All of the data that we collect from you on our site is protected against unauthorized access. We have appropriate physical and technical security measures in place to protect against the loss, misuse, or alteration of information that we have collected from you at our site.
HIPAA Compliance
Although we will not collect or maintain specific health information about you with the exception of when you visited a provider and at what location, we have signed business associate agreements with our clients which requires us to comply with the Health Insurance Portability and Accountability Act of 1996, particularly its implementing Security and Privacy Rules. These agreements require us to provide reasonable and appropriate security for individually identifiable health information and to protect the privacy of such information. Further, we may not use or disclose the information except as authorized by the agreements.
Your Consent
By using our website, you consent to the collection and use of the information that you provide to us.
If you feel that this site is not following its stated privacy policy, you may contact us at the above address, email address, or phone number. Thank you for visiting us at Lumin Medical, LLC. We appreciate your contribution to improving healthcare by rating healthcare providers and their services.